So I get new cell phones for myself and the girls and I'm really happy with the deal. Sprint gave it up for a longtime customer and I appreciate them repaying the loyalty. But their "Wireless Update" feature that lets you keep your contacts stored online totally blows.
You have to pay a $2.00 a month fee and your contacts are supposed to be regularly stored and updated should your phone go bye-bye. Sounds okay, so I uploaded all the information from my old phones to the web. The information got there and was stored. When I sent to download it to my new phones, only three of the contacts transferred. For the rest, the names remained on the site, but all the information for each of the names disappeared.
After 25 minutes on the phone with customer service, they still couldn't get it to work. I needed to go do other things and figured I'd take another whack at it later. In the meantime, my wife just manually punched in all the old contacts.
No school like the old school I guess.
So instead of calling Sprint to fix the problem, I'm calling to cancel the service and get my money back. A shame really, they gave me a good deal, I just wish the technology would have worked.